Patients telephone contact is with a trained Patient Care Navigator who listens to the patients problem and directs them to most appropriate source of help.
If it is a routine medical query, the Care Navigator will look for the most appropriate and convenient appointment available. If the issue discussed is viewed as being more urgent and advice is required, the care Navigator will look for a free telephone consultation appointment with the Urgent Care or Duty Doctor.
The consultation could be in the form of either a telephone call or a video consultation or alternatively if the problem requires a visual consultation, this could be arranged by the use of a “Link” which allows the patient to send to the surgery a mobile telephone photograph of the bodily area of concern via a surgery internet “Link”
If the problem requires a face to face consultation this would be set up by the Urgent Care and Duty Doctor.
Particularly during the Current Pandemic, telephone appointments have been the means of obtaining medical attention from the surgeries medical team without the need for face to face consultation. This has resulted in many more patients being accommodated. In some cases the use of bodily photographic evidence have been part of the internet consultation techniques. In odd cases, subject to patient and GP approval, video conferencing consultations have been used. It is likely that these procedures will continue to replace most of the old in house routine consultations.
Many patients will be aware that the NHS does make use of the facilities at the Ramsey Private Hospital located at Rowley Hall, Stafford.
The Ramsey administrators have developed a new hospital facility at Beacon Park, of the Weston Road, Stafford. In some cases Practice patients from this surgery may be referred to this location for some procedures.
The Flu vaccination program is in progress and many patients have attended the Saturday morning clinics for this to be carried out. It is a well known fact that vaccination against Flu is very much recommended by medical professionals.
Anyone who can’t attend on Saturday can be accommodated at alternative dates and time. Speak to reception if this applies to you.
Covid 19 vaccination appointments are made available either through their GP or alternatively through the NHS National Covid Appointment Booking website.
Close to 100,000 patients from the Stafford GP Practices have received their Covid vaccinations at the Covid 19 Vaccination Centre held on the Staffordshire County Show ground. This facility closed in June 2021 and patients, requiring first or second or the booster vaccination after this date, are directed to the Kingstone Centre, Littleworth, Stafford.
The National Booking agency arrange for Covid 19 vaccinations first, second and Booster vaccinations to be carried out at the Holmcroft Community Vaccination Centre, Holmcroft Road, Stafford.
Sadly we have say goodbye to the following Medical Staff. We thank them most sincerely for their contribution to Wolverhampton Surgery and hope they have many happy memories whist carrying out their duties elsewhere or settling into retirement.
Dr Airey leaving 25th November 2021
Shalini Aggarwal Senior Pharmacist leaving 12th November.